Tracking Customer Service time and costs can be difficult for PEO and ASO companies. Darwin CRM (based on the Microsoft Dynamics CRM Platform) can help automate this process.
Natively integrated with Outlook, or available through the web, Darwin CRM can auto track activities, appointments, tasks, emails and assign time and cost values to get a true cost of servicing clients beyond just payroll and invoicing numbers.
http://youtu.be/sUYyEWei9-g
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